Base pay
Starts at $15.00. Type your own rate if it is different.
Total hours for the whole period.
Full years only. Sets your seniority raise.
Flat hourly base pay plus your seniority raise. Commission on your orders and the store bonus do not apply to your position. You still earn 10% of your local sales.
| Years with the company | Raise |
|---|
- Base pay is guaranteed. It is your hours times your hourly rate, whatever your defect rate or the store numbers turn out to be.
- Earn 3% seniority pay each year, up to 10%, on the hourly pay.
- Seniority raises your base hourly rate only. The store bonus per hour (Section 3) is added on top and is not increased by seniority.
Commission pay
A+, GU, fixup and auction orders. A file named 3x counts as 3.
Each submission counts as 0.5 whole unit.
No commission on these. Each counts as 0.5 unit in your defect rate.
Each counts as 0.5 defect.
Each counts as 1 defect.
Cash, online prepaid and Venmo/Zelle sales you rang up. Leave out your own employee purchases.
| Your defect rate | Commission |
|---|---|
| Below 3% | $5.00 per whole unit |
| 3% or higher | $0 (NA) |
| Any defect rate | Commission |
|---|---|
| Local sales | 10% of sales, always paid |
- Your position earns commission on local sales only: 10% of your local sales, always paid.
- Commission on your own orders ($5 per whole unit) is for skilled technicians who are fully trained. It does not apply to your position.
- You need a defect rate below 3% to earn commission. Local sales commission is always paid.
- Commission applies on all whole units (new, used and fixup orders).
- Order defects: orders that cause a replacement shipment, partial refund, store credit or negative review count as 0.5 defect.
- A return or exchange that leads to a full refund or costs 2-way shipping counts as 1 defect (a returnless exchange or return counts too).
- Defects and returns due to buyer remorse, user error or shipping issues are capped at 3%.
- Parts and supplies orders do not count toward commission, but each counts as 0.5 whole unit prepped, which dilutes the defect calculation (and HPU).
- This calculator counts every warranty and return you enter. It cannot tell why a return happened.
Store bonus pay
Store bonus pay does not apply to your position.
Store-wide number for your location. Lower is better.
Store-wide average for your location. Lower is better.
| Store defect rate | Bonus per hour |
|---|
| Store HPU | Bonus per hour |
|---|
- Bonus pay is paid per hour worked, on top of your base pay. The two bonuses stack: one for the store defect rate and one for the store HPU.
- Both numbers are store averages for your location, so everyone at the same store lands in the same tier. Lower is better for both.
- Parts and supplies orders count as 0.5 whole unit when the store defect rate and HPU are figured.
- The offered bonus pay is subject to adjustment, clarification, or revision as needed.